What if I don’t receive a confirmation for my booking?

What should I do if I don't receive a confirmation email for my booking?

First, check attachly app booking history and notifications section. You can also check spam or junk email folder, as confirmation emails can sometimes end up there.

How long should I wait for a confirmation after making a booking?

attachly will send a confirmation immediately or within a few minutes after you book a service. If you haven't received it within an hour, it’s a good idea to investigate further.

Is there a way to check the status of my booking without a confirmation?

Yes, attachly has a “Booking History” section where you can view your past and upcoming bookings, even if you didn’t receive a confirmation email.

How can I contact customer support if I need help?

You can contact customer support via the app’s “Help” section, through live chat, email, or by phone. Provide them with your details so they can assist you more effectively.

What information should I have ready when contacting support?

Have your name, the date and time of the booking, and any payment details ready. This information will help customer support locate your booking more quickly.

Could there be a problem with my payment if I didn’t receive a confirmation?

Yes, if there was an issue with your payment method, the booking may not have gone through. Check your bank or payment app for any transaction records related to the booking.

What if I find out my booking was not completed?

If your booking was not completed, you can try to rebook the service through the app. If you encounter issues or need assistance, contact customer support for help.

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