Safety & Compliance

How do I ensure my services comply with local regulations?

We encourage all providers to research local laws and industry-specific regulations that may apply to their services. You can also refer to the "Provider Legal agreement, Terms & conditions and Privacy Policy" for general best practices, but compliance with regional laws is ultimately the responsibility of the provider.

How do I ensure the safety and privacy of my customers?

We recommend using attachly messaging feature for secure communication or client interactions and adhering to privacy laws like GDPR or CCPA when handling personal data. You can read our privacy policy and data protection guidelines in the "Legal" section of your provider portal.

What are the platform’s policies for ensuring the safety of in-person services?

For in-person services, the platform encourages you to adhere to safety best practices to protect both yourself and your clients. Here are some key safety considerations:

Health & Safety Measures: Follow any relevant safety protocols, such as wearing personal protective equipment (PPE), sanitizing your space, and maintaining appropriate social distancing if necessary.
Emergency Protocols: Have an emergency plan in place, including first-aid kits, emergency contact numbers, and procedures for dealing with injuries or accidents.
Insurance Requirements: In some cases, you may be required to carry insurance for personal liability, accidents, or damage that could occur during the course of providing services. Ensure your insurance coverage meets industry and platform requirements.

How do I ensure my services are ethically delivered and avoid conflicts of interest?

Maintaining ethical standards is essential for building trust with your clients. To ensure ethical service delivery, consider the following guidelines:

Transparency: Be clear about the service request you accepted, duration, and scope. If there are any limitations to your service, make sure clients are fully aware before booking.
Conflict of Interest: Avoid situations where personal interests could influence your professional judgment or services.
Client Consent: Always obtain informed consent before proceeding with services.
Respect Boundaries: Ensure that you respect the boundaries and comfort of your clients. Never pressure clients into services they don’t want or need.
Discrimination-Free: Provide services in a non-discriminatory manner, treating all clients equally regardless of their race, gender, religion, sexual orientation, disability, or any other characteristic.

What is the platform's policy on reporting unethical or illegal behavior?

If you encounter unethical or illegal behavior from attachly customers, it’s important to report it. The platform has a process in place to handle such incidents:

Reporting Mechanism: Use the “Help" or support feature tp Report an Issue available in your provider portal to flag any inappropriate behavior, unethical practices, or illegal activity. This includes harassment, fraud, illegal activities, or violations of platform policies.
Immediate Action: If you believe the situation is urgent (e.g., a client is acting violently or threatening your safety), contact local authorities immediately and then report the issue through the platform.
Confidentiality: Reports are handled confidentially, and any actions taken will comply with the platform’s terms and conditions. You may be asked to provide evidence to support your claim.

How does the platform ensure providers follow ethical business practices?

The platform has a code of conduct that all providers must adhere to. Failure to follow these practices can result in disciplinary action, including suspension or removal from the platform. Some of the key practices include:

Adherence to Terms: Providers are required to read and agree to the platform’s legal agreement, terms & conditions of service, and privacy policy which outline expectations for professional behavior, transparency, and fairness.
Client Feedback: Providers are regularly rated and reviewed by clients. Patterns of negative feedback or complaints about unethical behavior may lead to investigations.
Audits and Monitoring: The platform may perform random audits of providers to ensure they are meeting compliance standards. This includes checking for licensing, insurance, and ethical conduct.

What should I do if I’m involved in an accident or incident while providing a service?

In case of an incident:

Ensure Immediate Safety: Prioritize the safety of yourself and the client. If necessary, seek medical attention or call emergency services.
Document the Incident: Record details of the incident (date, time, location, individuals involved, and a description of the event). Take photos if applicable.
Notify the Platform: If the incident occurred while using the platform, notify support immediately to ensure the situation is addressed.
File Insurance Claims: If the incident warrants, contact your insurance provider to file a claim for any damages or injuries that may have occurred.

What happens if I violate the platform’s policies or safety guidelines?

Violating attachly platform’s policies may result in penalties, such as:

Suspension or removal of your service listing.
Temporary or permanent suspension of your provider account.
Potential legal action, depending on the severity of the violation.

We recommend regularly reviewing the platform’s Terms & Conditions, Code of Conduct, and Community Guidelines to avoid any violations.

How do I prepare for potential emergencies (e.g., natural disasters, accidents)?

It’s important to have an emergency plan in place:

Create a Safety Protocol: Depending on the service you offer, prepare guidelines for dealing with various emergency scenarios, such as medical emergencies, accidents, or natural disasters.
Prepare Emergency Contacts: Keep a list of local emergency numbers and contacts that you can access quickly. You should also share your emergency protocol with clients, if relevant.
Ensure Proper Insurance Coverage: Make sure your insurance policy covers emergency situations and that you know how to file claims if necessary.

What should I do if I face an emergency or need immediate assistance?

In the case of an emergency:

For Medical Emergencies: Contact emergency services immediately and provide any necessary details to first responders.
For Non-Medical Emergencies: If you're dealing with a situation like a violent client or property damage, contact local authorities if necessary. Also, inform the platform's support team so they can assist with the situation.
Platform Support: In cases of emergencies, you can always contact our support team via Help] or support@attachly.co for immediate assistance.