Policies & Guidelines

What are your service policies and guidelines for providers?

We have a set of guidelines that all providers must follow to ensure quality service and fairness to attachly customers. These include guidelines on cancellations, conduct, and payment terms. You can find the full set of policies in the "Provider Terms & conditions, Privacy Policy" section.

How do I report inappropriate customer behavior?

If you experience inappropriate behavior from a customer, you can report it directly through the Help/support by Report an Issue in your provider portal. Our team will review the incident and take appropriate action based on our community guidelines.

What should I do if a customer files a dispute regarding a service I provided?

If a customer files a dispute, you will be notified via email or within your provider portal. You can respond to the dispute by submitting supporting documents or evidence of the service provided (e.g., screenshots, messages). Our team will review the dispute and help mediate the resolution.

How can I address a customer who frequently cancels or reschedules appointments?

You can address frequent cancellations or rescheduling by reviewing the customer booking history in your "Appointments" section. If needed, contact Help/support to discuss escalation.