How can I contact customer support?

What are the common ways to contact customer support?

You can typically contact customer support via email, phone, live chat, or through a support section within the app.

Is there a dedicated support page in the app?

Yes, attachly has a "Help" or "Support" section in the menu where you can find FAQs, troubleshooting guides, and contact options for customer support.

What information should I provide when contacting support?

Include relevant details such as your account information, a description of the issue, any error messages you received, and steps you took before encountering the problem. This helps the support team assist you more effectively.

Are customer support hours limited?

Yes, customer support hours are from 7am - 7pm.

How long can I expect to wait for a response from customer support?

Response times can vary depending on the method of contact and the volume of inquiries. Email responses may take 24-48 hours, while live chat or phone support may provide immediate assistance.

What should I do if I don’t receive a response?

If you haven’t received a response within the expected time frame, consider following up through the same contact method or trying an alternative method, like calling or using live chat.

Is there a way to track my support request?

Yes, look for a confirmation email or check the support section in the app for updates.