Customer Interaction & Feedback

How can I communicate with attachly customers through the platform?

‍You can communicate with the customers via the messaging feature in the provider portal. This allows you to send secure messages about upcoming appointments, follow-ups, or any other inquiries.

‍What should I do if I receive negative feedback from a client?

‍If you receive negative feedback, it's important to respond professionally and courteously. We recommend addressing the issue with the customer, apologizing if necessary, and working to find a resolution. You can also contact support or Help if you need assistance or if you'd like to escalate the issue.