Troubleshooting

Troubleshooting

I'm experiencing issues with my provider portal (e.g., login problems, slow loading). What should I do?

If you're encountering issues, first try to logout of the app and login back. If the problem persists, uninstall the app and reinstall it again. If the issue continues, please reach out to our technical support team via Help or email at help@attachly.co with a description of the problem and any error messages you've received.

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What should I do if I encounter a bug or technical error on the platform?

If you encounter a bug or error, please report it by emailing our technical support team at support@attachly.co or contact Help within the app, including: A description of the issue, any error messages or screenshots. Our team will investigate and work on a fix as soon as possible.

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How can I contact customer support?

Look for a "Help" or Support section in the app for you to talk to a live support or raise a support ticket.

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